How can we help?
Email us and we'll get back to you as soon as we can. If it's a bug, tell us what you were doing; if you send it from Settings > “Send us feedback” in the app, your iPhone model, iOS version, Alzu version and language are added automatically.
Frequently asked questions
How do I restore my purchases?
On the subscription screen, tap “Restore Purchases”. Use the same Apple Account you subscribed with.
How do I cancel my subscription?
iPhone Settings > your name > Subscriptions > Alzu > Cancel Subscription. You'll keep access until the end of the paid period.
How do I request a refund?
Refunds are handled by Apple at reportaproblem.apple.com.
I don't see the countdown on my Lock Screen
Check iPhone Settings > Alzu > Live Activities and make sure it's on.
I'm not getting alerts or reminders
Check iPhone Settings > Alzu > Notifications, and make sure no Focus mode is silencing them. Reminders are turned on in Settings > Reminders inside the app.
How do I change the language or units?
In Settings inside the app. Units (kg or lb) change right there and all your weights are converted; Language takes you to Alzu's page in iPhone Settings.
Will I lose my data if I change iPhones?
Your plan and workouts live on your iPhone and, if you're signed in to iCloud, in your iCloud too: when you install Alzu on the new iPhone, they come back on their own. Body weight and waist aren't copied to iCloud; they come along if you move with a backup. To delete everything, iCloud included, use Settings > “Delete my data”.
Do I lose my workouts if I stop paying?
No. Your history and records stay saved on your iPhone. You need a subscription to keep using your plan, workout mode and progress; the exercise library is always free.
How do I connect or disconnect Apple Health?
The first time you finish a workout, Alzu asks whether to save it to Health. After that, change it in Settings > Apple Health inside the app. If Health isn’t giving it permission, go to the Health app > your profile picture > Apps > Alzu.
How do I delete my data?
In Alzu, Settings > Delete my data. Your plan, workouts, records, achievements, body weight, waist and settings are deleted from your iPhone and from your iCloud copy, and this can’t be undone. Anything Alzu saved to the Health app stays there, and you can delete it from Health. The free-week counter isn’t deleted either, so the free week doesn’t start over. If you only delete the app, your iCloud copy stays. To remove a single workout, tap that day on the Progress calendar and tap “Delete workout”: that one is removed from Health too. Your subscription isn’t canceled; you manage it in your Apple Account.